How can we assist you?

We are excited to work with you and want to make it easy and comfortable for you. Use this online tool to find the SFS support specialist(s) based on your location and product interest.Just click here to find your support specialist                 

We're where you are, with four regional service centers to meet your needs

Request an SFS business account

Not yet an SFS customer, but want to become one? Follow the "Request Account" link below to complete the registration form. Please note, it may take up to five business days to process this request.

Terms and conditions of sale

Please read the Terms and Conditions of Sales.  Due to the stage build attributes generally affecting the purchase and delivery requirements unique to NVELOPE systems, purchases of the NVELOPE system shall be in accordance with both the General Sales Policies NVELOPE Systems and within SFS Standard Terms and Conditions.

Invoice payment

ACH/wire payments are SFS' preferred method for receiving remittance.  Due to security protocols, we do not post our ACH information on our website.  Please complete the brief form to request our ACH payment information.  ACH information is also available on all SFS invoices.


For payment by check, please make check payable to SFS Group USA, Inc., and mail to:
SFS Group USA, Inc.
P.O. Box 785631
Philadelphia, PA  19178-5631

Complaint process

Should you need to report a service, logistical or product performance issue, please use the complaint form to report the incident.